Privacy Policy

Removal Company Shoreditch Privacy Policy

This Privacy Policy explains how Removal Company Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in the Shoreditch area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Removal Company Shoreditch to individuals and businesses in the local area.

Who We Are and Scope of This Policy

Removal Company Shoreditch is a removals and related services provider operating in the Shoreditch area. We act as a data controller in relation to the personal data we collect about you. This Privacy Policy applies to all customers, potential customers and users of our services within our service area, whether you contact us online, by phone or through any other method.

Types of Personal Data We Collect

We may collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification data such as your full name, title and, where relevant, business name and role. Contact details such as your billing address, collection and delivery addresses, and any alternative contact addresses you provide. Communication details such as your preferred contact method and records of communications you send to us and that we send to you, including enquiries, quotations, service confirmations and feedback. Service-related information such as dates and times of moves, property access details you choose to provide, inventory or item descriptions where necessary for the service, and any special instructions. Payment and billing information relating to invoices, payment status and basic transaction information. Technical and usage data such as basic information about how you use our website or online forms, including pages visited, time and date of visits and basic device information, collected through standard website technologies where implemented.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quote, make a booking, use our services, fill in forms, contact us by phone or communicate with us in any other way. We may also receive personal data about you from third parties who are arranging a removal on your behalf, such as landlords, letting agents or employers, only to the extent necessary to perform the requested service. In addition, some technical and usage data may be collected automatically through your use of our website or online tools.

Lawful Basis for Processing Your Data

We process your personal data only where we have a lawful basis under GDPR. Depending on the context, this may include:

Contractual necessity: To take steps at your request before entering into a contract, such as providing you with a quotation, and to perform a contract with you, including arranging and carrying out removal and related services. Legal obligations: To comply with legal and regulatory requirements, including tax, accounting and record-keeping duties. Legitimate interests: To pursue our legitimate business interests, for example, managing our relationship with you, improving our services, protecting our business from fraud or misuse, and handling customer queries. When we rely on legitimate interests, we balance these interests with your rights and freedoms. Consent: Where required by law, we may rely on your consent to send certain types of marketing communications or to use non-essential cookies or similar technologies. You can withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, confirm availability and respond to your enquiries. To set up, manage and deliver removal and related services, including planning logistics, scheduling staff and vehicles, and coordinating with you or third parties where needed. To manage billing, process payments and maintain financial records. To communicate with you about your booking, service updates, changes to terms or policies and important information relating to your move. To manage our business operations, including internal administration, reporting, quality assurance and staff training. To improve our services, website and customer experience, including through analysing how our services are used. To handle complaints, disputes or legal claims, and to protect our rights, property and safety, as well as those of our customers and staff. To comply with legal and regulatory obligations applicable to our business.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These may include:

Service partners and subcontractors who assist with the delivery of removal and related services, such as additional vehicles or labour where required for your booking. Professional advisers such as accountants, auditors, legal advisers or insurers, where this is necessary for legitimate business purposes or to comply with legal obligations. Payment processing and financial service providers involved in processing transactions and managing payments. IT and systems providers, including hosting, software and customer management systems, who act as data processors on our behalf. Regulatory bodies, law enforcement agencies and other authorities where we are required by law to share personal data, or where this is necessary to protect our rights or the rights of others.

Where we use third-party processors, they are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures.

International Data Transfers

In most cases, your personal data will be processed and stored within the United Kingdom. If we ever need to transfer personal data to a country outside the UK that does not have an adequacy decision, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, and that your rights remain protected.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In general, this means:

Information related to quotations and enquiries may be kept for a limited period to respond to follow-up queries and manage potential bookings. Records relating to completed services, including invoices and basic contract details, are typically retained for the period required by tax and accounting laws, and for a reasonable period thereafter to manage any potential claims. Communications such as emails and messages may be stored for a period necessary to manage our relationship with you, handle complaints and improve our services. When personal data is no longer required, we will securely delete or anonymise it, unless we are legally required to keep it for a longer period.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure storage, staff training, and the use of reputable service providers who follow strong security standards. While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure.

Your Data Protection Rights

Under GDPR and related data protection laws, you have several rights in relation to your personal data. These include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data. The right to rectification: You can ask us to correct inaccurate or incomplete personal data about you. The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal basis for continuing to process it. The right to restrict processing: You can request that we limit the way we use your data in certain situations, such as while a complaint or accuracy check is being resolved. The right to data portability: Where the processing is based on consent or contract and carried out by automated means, you can ask to receive your personal data in a structured, commonly used and machine-readable format, or to have it transferred to another controller where technically feasible. The right to object: You can object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims. Rights relating to consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you may contact us using the contact details provided on our website or in your service documentation. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have handled your personal data. Further information about how to contact the Information Commissioner's Office can be found on their official website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.