Terms and Conditions

Shoreditch Removal Company Service Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Removal Company provides removal, relocation, packing, storage coordination and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us, our means Shoreditch Removal Company providing the services described in these terms.

Customer, you, your means the individual, business or organisation requesting or using our services.

Services means any removal, packing, loading, unloading, transport, storage coordination, or related services provided by us.

Goods means all items, furniture, personal belongings, equipment, and any other property in respect of which we provide the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

We provide domestic and commercial removal and relocation services, including but not limited to collection, transportation and delivery of goods, as well as optional packing and unpacking services and assistance with loading and unloading.

Unless expressly agreed in writing, we do not provide specialist services such as disconnection or reconnection of appliances, dismantling or reassembly of complex systems, or removal of items requiring specialist lifting equipment or permits.

We reserve the right to subcontract all or any part of the services. Where subcontractors are used, we will exercise reasonable care in their selection.

3. Booking Process

3.1 Enquiries

You may request a quotation by providing details of the collection and delivery addresses, access conditions, property type, inventory of goods, desired dates, and any special requirements. All quotations are based on the information you supply.

3.2 Quotations

Our quotations are typically provided as fixed-price estimates or hourly-rate estimates, depending on the nature of the job. Quotations are valid for the period stated on the quotation, or where no period is stated, for 30 days from the date of issue. Quotations are subject to amendment if your requirements or the information provided change.

3.3 Acceptance and Confirmation

Your booking is accepted, and a contract formed, when you explicitly confirm that you wish to proceed on the basis of our quotation and we confirm acceptance of the booking. We reserve the right to decline any booking at our discretion.

3.4 Changes to Bookings

Any changes to dates, times, addresses, access details, inventory or scope of work must be communicated to us as soon as possible. Changes may result in revised quotations or additional charges. We cannot guarantee availability for new or amended dates until confirmed in writing.

4. Customer Responsibilities

4.1 Access and Parking

You are responsible for ensuring suitable access to both collection and delivery addresses, including making necessary arrangements for parking, loading restrictions, lift access and any permits or permissions required by property managers or local authorities.

4.2 Preparation of Goods

Unless you have booked a packing service, you are responsible for safely and securely packing your goods for transport, including using suitable boxes, wrapping and protective materials. Fragile items should be clearly labelled. You must ensure that items are dismantled where necessary and ready for removal.

4.3 Hazardous and Prohibited Items

We do not carry or store any goods that are dangerous, illegal, explosive, highly flammable, corrosive, toxic, perishable, live animals, or goods that are otherwise unsuitable for transport. You must not include such items in your goods and must inform us in advance if you are unsure whether an item is acceptable. We may refuse to transport any item at our discretion.

4.4 Accuracy of Information

You must ensure that all information you provide to us is complete and accurate, including property details, access conditions, volume of goods and any unusual or heavy items. Failure to provide accurate information may lead to delays, additional charges or cancellation of the services.

5. Payments and Charges

5.1 Pricing

Prices are based on the information you provide and the scope of work agreed in the quotation and booking confirmation. Additional charges may apply for extended labour, waiting time, additional items, difficult access, or additional services requested on the day.

5.2 Deposits

We may require a deposit to secure your booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation. Deposits are generally non-refundable unless otherwise stated in these terms or required by law.

5.3 Payment Terms

Unless otherwise agreed in writing, payment in full is due either in advance of the move or on completion of the services on the same day. For business customers, alternative payment terms may be agreed in writing. We accept commonly used payment methods as notified to you during the booking process.

5.4 Late Payments

Where payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate and suspend or cancel further services until payment is received. You will be responsible for all reasonable costs we incur in recovering overdue amounts.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

If you wish to cancel your booking, you must notify us as soon as possible. The following cancellation terms will usually apply unless different terms are specified in your quotation:

More than 7 days before the scheduled service date: any deposit may be refunded or credited at our discretion, less any reasonable administrative or planning costs.

Between 7 days and 48 hours before the scheduled service date: we may retain all or part of the deposit or charge up to 50 percent of the quoted price.

Less than 48 hours before the scheduled service date or on the day of the move: we may charge up to 100 percent of the quoted price.

6.2 Postponement by the Customer

Requests to postpone your booking are subject to availability and must be made as early as possible. We may treat a postponement as a cancellation and new booking if the request is made at short notice or results in unavoidable losses to us. Any change in date or time may result in different pricing.

6.3 Cancellation or Amendment by the Company

We will use reasonable endeavours to honour all confirmed bookings. However, we may cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, safety concerns, or events rendering performance impossible or unsafe. In such cases, our liability will be limited to rescheduling the service or refunding any amounts paid for services not provided.

7. Delays and Waiting Time

We will make reasonable efforts to arrive and complete the services within agreed timeframes, but times given are estimates only and not guaranteed. We are not liable for delays caused by traffic, road conditions, incidents, adverse weather, access issues, or other factors beyond our control.

Where delays or waiting arise due to your actions or omissions, such as late access, keys not being available, incomplete packing, or issues with payment, we may charge additional waiting time at our standard hourly rate.

8. Liability and Insurance

8.1 Duty of Care

We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. However, you acknowledge that removals involve inherent risks of damage or loss.

8.2 Limitations of Liability

To the maximum extent permitted by law, our liability for loss of or damage to goods, or for any other loss arising from our services, whether in contract, tort or otherwise, shall be limited, at our option, to one of the following:

Repairing or arranging repair of the damaged item, or

Paying the reasonable cost of repair, or

Replacing or paying the market value of the item, up to a maximum per item and total per job as stated in your quotation or insurance schedule.

We are not liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of use, loss of data, or emotional distress, arising from or in connection with the services.

8.3 Exclusions from Liability

We shall not be liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless we have agreed to provide packing services.

Damage to goods with pre-existing defects or instability.

Loss or damage involving items of special value, including but not limited to jewellery, watches, money, documents, artwork, antiques or collectibles, unless we have been specifically notified in writing and have agreed special arrangements.

Damage caused by wear and tear, atmospheric or climatic conditions, or inherent defects in the goods.

Loss or damage where goods are moved against our advice or in unsafe conditions.

8.4 Customer Insurance

You are strongly advised to ensure that your own insurance adequately covers the goods being moved, including during loading, transport and unloading. We may offer or arrange additional cover on request, subject to terms and acceptance by the relevant insurer.

9. Claims and Complaints

You must inspect your goods and the premises as soon as reasonably possible after completion of the services. Any visible loss or damage must be notified to us at the time of the move where practical, or in writing as soon as reasonably possible thereafter.

Any formal claim relating to loss, damage or service issues should be made in writing, setting out full details and evidence, within a reasonable period after completion of the services. We will investigate all properly submitted claims and respond within a reasonable time. Our liability, if any, will be determined in accordance with these Terms and Conditions.

10. Waste, Recycling and Environmental Regulations

10.1 Waste Handling

We are not a general waste disposal service. Any removal or disposal of unwanted items, furniture or materials will only be undertaken by prior agreement and may incur additional charges.

10.2 Compliance with Regulations

Any disposal of waste or unwanted goods will be carried out in accordance with applicable waste management and environmental regulations. We will only transport and dispose of waste at authorised facilities and may refuse to remove items which cannot be handled lawfully or safely.

10.3 Hazardous Waste

We do not remove hazardous, clinical, chemical or other regulated waste materials. It is your responsibility to arrange proper disposal of such materials through approved channels.

11. Property Damage and Access

We will take reasonable care to avoid damage to property, including floors, walls, doors and fixtures, during the course of providing the services. However, where access is restricted, awkward or where you insist on attempting to move items that reasonably present a risk of damage, we may ask you to sign a disclaimer or we may decline to move the item.

You are responsible for protecting flooring, staircases and other vulnerable surfaces where necessary, unless otherwise agreed in writing. We are not responsible for normal wear and tear or minor scuffs consistent with the nature of removal work.

12. Storage and Holding of Goods

Where we agree to hold goods on a vehicle overnight or for a short period pending delivery, this will be on the terms set out in your quotation or booking confirmation. For any extended storage requirements, separate terms and charges may apply. We reserve the right to require full payment of all outstanding charges before releasing goods from storage or holding.

13. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, extreme weather, accidents, road closures, civil unrest, strikes or labour disputes, pandemics, or failure of utilities or transport networks.

14. Data Protection and Privacy

We will collect and process personal data such as names, addresses and contact details for the purposes of providing our services, administering bookings and fulfilling our legal obligations. We will take reasonable steps to keep such data secure and will not sell your personal data to third parties. We may share data with subcontractors or service providers only to the extent necessary to perform the services or comply with legal requirements.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede all previous communications, representations or agreements relating to the subject matter.

16.2 Variation

No variation or amendment to these Terms and Conditions shall be effective unless agreed in writing by us. We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

16.3 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

16.4 No Waiver

Failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By confirming a booking or using our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.